Delete your account

You can delete your CardFloor account and its data yourself, from inside the app, at any time. You do not need to contact us and you do not need our permission. This page explains how, exactly what is removed, and the few things that are not.

In the app

1. Open CardFloor and go to Settings.
2. Scroll to Danger Zone at the bottom.
3. Tap Delete Account.
4. Confirm it's you. With an email and password, enter your password. With Google or Apple, you'll be asked to sign in with that account once more.
5. Type DELETE to confirm, then tap the button.

Your data is removed first and your login is removed last, so if anything goes wrong partway you are still signed in and can simply tap again to finish. You'll be signed out when it completes.

If you can't get into the app

Lost the device, already uninstalled, or locked out of your login? Email info@cardfloor.app from the email address on the account and ask us to delete it. We'll confirm it's you, complete the deletion within 30 days, and email you when it's done. Please include the account email in the message.

What is deleted

• Your login and profile — name, email, avatar
• Your inventory, folders, and cost basis
• Your deals, cash drawer, and show history
• Your vendor storefront and public collector page, including its cards
• Your username claim, so the handle is free for someone else
• Your want-board posts and the offers on them
• Any invite codes you created
• Your follows, and your entry in other people's follower lists
• Your uploaded images

What is not deleted, and why

Three things survive deletion. None of them identify you.

• Anonymous market-index sales. When a card sells, CardFloor records the sale price to build its market index — the thing that makes our prices reflect real show sales rather than asking prices. Those records carry no name, no account, no show and no location. There is nothing in them to connect to you, so deleting them would remove the index for every other user while giving you no privacy you don't already have. You can also switch this off before deleting, at Settings → Privacy → Contribute to the market index.
• Receipts you issued to buyers. A receipt is the buyer's proof of purchase, not your private data. It belongs to the person you sold to, and we don't destroy someone else's record of a transaction they were part of.
• Shows and vendor tables you share with other people. If you're the sole member, it's deleted with everything under it. If you have teammates, we remove you and hand ownership to the longest-standing remaining member — their inventory and history are theirs, not yours to delete.

Backups

Deleted data may persist in encrypted backups for a short period before those backups age out. It is not accessible through the app or the website, and it is not used for anything.